Search FAQ :  
  • Samples FAQ

    • Can I drop ship a Sample pack to my client?
    • Can I request a Specific Sample that is not listed in the Unbranded Marketing Material Sample Pack?
    • Can the Sample of your completed Job that I order be used as a Proof?
    • How does a Sample Pack differ from the Sample of a Completed Job?
    • How do I order Sample packs?
  • Shipping FAQ

    • Can Color Trade Print Drop Ship a package to my Client?
    • Can I have my Order shipped to a PO Box?
    • Can I use my own Shipping Account?
    • Does Color Trade Print offer a pricing or weight guide for shipping?
    • Does Color Trade Print offer Split Shipment on a Job?
  • Standard FAQ

    • What type of files can I send to Color Trade Print?
    • What color mode should by files be?
    • What resolution should my files be set to?
    • How should I set-up my bleed?
    • Are Borders okay to be printed?
    • Can I submit a front and back in the same file?
    • Can I submit the same File for the front and the back?
    • Do you guarantee Pantone Colors?
    • How do I achieve the Rich Black Color?
    • What do I need to do to keep my Blue color Blue and not Purple?
    • How does the Full Color Raised Printing work?
    • Why are light colors not compatible with Thermography (Raised ink print)?
    • Why is 100% K only not campatible with Thermography (Full Color Raised ink) printing?
    • How should I setup a Spot Gloss file?
    • How do I setup Foil Jobs?
    • What is Inline Foil and How do I setup the file up?
    • What is the Difference between Inline foil and Foil Stamped?
    • What is the Size of your Round Corners?
    • If I choose Two Round Corners, which corners will be cut?
    • How do I keep my cards from chipping around the edges?
    • When Scoring, will my Job Crack in the Middle?
    • What are 20pt C1S Business cards?
  • Variable Data

    • What font, size and colors will be used for the Variable Addressing portion?
    • What if my CSV data file has less records than the run size I ordered? If I order a run size of 500, but my data file has only 450 addresses, will I get the additional 50 envelopes printed with my artwork?
    • What if my CSV data file has more records than the run size I ordered?
    • Will Color Trade Print modify my csv data file to correct any errors or typos?
  • Website FAQ

    • Can I add and save my Clients addresses online for future orders?
    • Do you offer Direct Mailing?
    • How do I place a reorder?
    • How do I sign up with Color Trade Print for a Wholesale Account?
    • If I have a problem with my received order what should I do?
    • Is my Credit Card information safe and secure?
    • May I send my payment for my order via mail?
    • What browsers work best with your website?
    • What if I have a Job that I am not able to find on your website?
    • What if I have an issue with a Completed Job?
    • Where can I check the status of my order?
    • Where do I upload my artwork files?